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FAQ
What services do you provide?
We offer end-to-end logistics solutions including international and domestic shipping, customs clearance, transportation, warehousing, courier and parcel delivery, and cargo insurance.
Do you handle both domestic and international shipments?
Yes, we manage shipments across India and worldwide, ensuring smooth customs clearance and reliable delivery.
How can I track my shipment?
ou can track your shipment using the tracking number provided at booking through our online portal or mobile app.
KBC->Track & Trace
What shipping options are available?
We provide express courier services, standard parcel delivery, bulk cargo transport, and specialized freight forwarding.
How long does delivery take?
Delivery times vary depending on destination, service type, and customs clearance. Domestic shipments usually take 1–5 days, while international shipments depend on the route and regulations.
Do you assist with customs documentation?
Yes, our team prepares and submits all necessary customs paperwork to ensure compliance and avoid delays.
What items are restricted or prohibited?
Restricted items include hazardous materials, certain chemicals, weapons, and goods banned by local or international regulations. Please consult our prohibited items list before shipping.
Do you provide storage facilities?
Yes, we offer secure warehousing solutions including short-term and long-term storage, inventory management, and distribution services.
Can I access my stored goods anytime?
Access is available during business hours, and we also provide scheduled retrieval and delivery services.
What is the maximum parcel size or weight you accept?
We handle parcels of all sizes, from small courier packages to large freight shipments. Specific weight and dimension limits depend on the service chosen.
Do you offer same-day delivery?
Yes, same-day delivery is available in select cities for urgent shipments.
Is my shipment automatically insured?
Basic liability coverage is included, but we recommend purchasing full cargo insurance for high-value or sensitive goods.
How do I file a claim for damaged or lost cargo?
Claims can be filed through our customer support team with proof of damage or loss. Our insurance specialists will guide you through the process.
What payment methods do you accept?
We accept online payments, bank transfers, and UPI QR Code.
How can I contact customer support?
You can reach us via phone, email, or live chat on our website. Our support team is available between 10:00 to 18:00 to respond to your queries.
+91-9354764019
Mon-Sat: 10:00– 18:00
info@gatewaygroup.net.in
24/7 customer Support
General Questions
Vasnt Apartment, Vasant Vihar, New Delhi-110057
Head Office