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FAQ

We offer end-to-end logistics solutions including international and domestic shipping, customs clearance, transportation, warehousing, courier and parcel delivery, and cargo insurance.

Yes, we manage shipments across India and worldwide, ensuring smooth customs clearance and reliable delivery.

ou can track your shipment using the tracking number provided at booking through our online portal or mobile app.

KBC->Track & Trace

We provide express courier services, standard parcel delivery, bulk cargo transport, and specialized freight forwarding.

Delivery times vary depending on destination, service type, and customs clearance. Domestic shipments usually take 1–5 days, while international shipments depend on the route and regulations.

Yes, our team prepares and submits all necessary customs paperwork to ensure compliance and avoid delays.

Restricted items include hazardous materials, certain chemicals, weapons, and goods banned by local or international regulations. Please consult our prohibited items list before shipping.

Yes, we offer secure warehousing solutions including short-term and long-term storage, inventory management, and distribution services.

Access is available during business hours, and we also provide scheduled retrieval and delivery services.

We handle parcels of all sizes, from small courier packages to large freight shipments. Specific weight and dimension limits depend on the service chosen.

Yes, same-day delivery is available in select cities for urgent shipments.

Basic liability coverage is included, but we recommend purchasing full cargo insurance for high-value or sensitive goods.

Claims can be filed through our customer support team with proof of damage or loss. Our insurance specialists will guide you through the process.

We accept online payments, bank transfers, and UPI QR Code.

You can reach us via phone, email, or live chat on our website. Our support team is available between 10:00 to 18:00 to respond to your queries.

+91-9354764019

Customer support
Mon-Sat: 10:00– 18:00

info@gatewaygroup.net.in

24/7 customer Support
General Questions